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Support Process Steps to follow when having a problem:

1) Training Center Audio/Video Training (Training Center) - Training Documents and Training Videos
2) Yahoo! User Group ( - Other Users Willing To Assist
3) Email Questions/Comments:

1) Check for Common Issues (Click HERE First) (NEW) - Self help links that may get you fixed quickly.
2) Answers to less common problems (
Knowledge Base) - Searchable database of problems, enter a keyword or error number to find a solution.
3) Support Tickets (
4) Help Desk (See Help Desk Hours Below)
5) Email Questions/Comments: 
6) Yahoo! User Group (

Support Hours Help Desk Support can be reached from

Monday-Thursday 9:00am to 5:00pm CENTRAL TIME
Friday 9:00am to 3:00pm CENTRAL TIME

If you are trying to reach support outside these times please use a support ticket.
Support Tickets (

Update List Show a list of recent Updates/Enhancements/Fixes (Update List).

Update Software - Check for Software Updates.
Company Logo's - Select from a list of Company Logo's

Support Links These Programs Will Only Work If You Have Advantage Xi Installed On Your Computer!!!

Compact Your Database - Compact/Repair A Database

Update Software - Check for Software Updates
ZLIB.EXE - Update Compression Software

Anti-Virus Issue - How to correct the FALSE Positive Anti-Virus Problem

Notes Setup (Xi / Standalone) - Select the Version of Notes (Xi or Standalone)
Sync Settings - Turn On/Off Syncing (Network / Internet)
Change Registry Settings - Increase Sync timeout settings and make Advantage Xi available as a default email client
Turn Off Email Check - Turn off automatic email check

Use this link test your Internet Connections Speed:

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